Technical Support

Technical Support Questions

These are questions CCCApply Technical Support can help you with:



Other Questions?

See the CCCApply support contact page.



Q.
I forgot my username and/or password. What should I do?
A.

Don't panic, this happens a lot.

If you think you remember your username and password but can't log in, carefully check to make sure you have entered both accurately, If you're typing numbers using the number pad, make sure Num Lock is turned on.

Otherwise, go to CCCApply Login Help to retrieve your username and/or password.

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Q.
A red error message appears at the top of the application screen.
A.

The red text at the top of the page indicates that there were errors or omissions when you tried to save that page of your application. You will need to fix the error(s) before you can save your entries on this page. You can use the Skip & Jump function to go to another page, but if you do you will lose the data you have entered on the page you are leaving.

If you have checked your responses carefully and cannot fix the reported error, please contact us through the CCCApply support contact section.

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Q.
Can I print my application?
A.

Yes, once you have completed the application, you can view and print your answers using a link on the Application Confirmation page. From My Applications, you can return to the Application Confirmation page for any application you have submitted.

Also, from any page in the application you can use your browser's Print function to print that page.

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Q.
Does my data get saved when I move to a different screen?
A.

Yes, your data is saved when you click Save, Save & Continue, or Save & Go Back, or when you click one one of the page tabs at the top of the left column. Your data will not be saved if you use the Skip & Jump function to go to another page in the application. Whenever entered data might be lost, a warning message will let you choose whether to proceed or not.

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Q.
While entering information in CCCApply, I received an unexpected error message. What should I do?
A.

If you encounter a Student Support screen with the red Unexpected Error headline, we ask that you first try to access the screen you had been working on by logging on through the initial screen of the application. You can do this by clicking on the admission application link on the Unexpected Error screen. The error can be caused by using the BACK button of your web browser to return to a section that had been previously saved.

After trying again, if you encounter the Unexpected Error message a second time, please report the error by clicking on Go to Error Report Form.

This will be reported directly to a technical support manager, so the more detailed your description of what you were entering prior to the error screen, the faster we can get to the problem if it is recurring. After reporting the error, you can go back into the application and try again. If the error is repeated and you believe you know what may be causing it, feel free to fill out another error report form with the additional details or contact us through the CCCApply support contact section.

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Q.
While navigating the CCCApply site, I encountered a blank screen with an HTTP 404 error. What should I do?
A.

Wait several minutes and try again. If the problem persists, please contact us through the CCCApply support contact section.

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Q.
What can I do after receiving a Page Unavailable message about not using the Back/Forward buttons on my browser?
A.

Applications should be navigated using the buttons on the CCCApply web screen rather than the BACK and FORWARD buttons on your web browser. The Page Unavailable message can also be caused by:

  1. Using a bookmark to any part of the CCCApply site beyond a log on screen; or
  2. Using the dropdown list on your location/address bar.

If you have just encountered the Page Unavailable screen, please try logging on again through the CCCApply Home Page.

If you receive the Page Unavailable message again after following these instructions, please contact us through the CCCApply support contact page. It will help if you provide your user name, the website address (URL) of the screen you were on (immediately preceding the Page Unavailable message), and a description of what you were clicking on when the message came up.

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